Connect-AI Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the "Connect-AI" service and related features (collectively, the "Service") provided by CONNECT AI Co., Ltd. (the "Company"). These Terms set out the rights, obligations, and responsibilities of both the Company and the user.

This English version is provided for the convenience of users. In case of any inconsistency between this English version and the Korean version, the Korean version shall prevail.

Article 1 (Purpose)

These Terms establish the conditions and procedures for using the Service, as well as the rights, obligations, and responsibilities of the Company and the Member.

Article 2 (Definitions)

In these Terms, the following terms have the meanings set out below. Terms not defined here shall be interpreted in accordance with applicable laws and general commercial practice.

1. "Service" means the AI-based business automation platform and any related features that the Company provides under the name "Connect-AI" and related brands.
2. "Member" means a person who has agreed to these Terms and completed the sign-up process designated by the Company.
3. "Content" means any data that a Member inputs, uploads, generates, or transmits through the Service (including but not limited to contacts, documents, images, text, and sending records).
4. "Third-Party Authentication" means login by means of a third-party identity provider integrated by the Company.

Article 3 (Posting and Amendment of the Terms)

1. The Company will post these Terms on the Service so that Members can easily access them.
2. The Company may amend these Terms within the scope permitted by applicable laws, including the Act on the Regulation of Terms and Conditions. Amendments will be announced through the Service or by email at least 7 days before the effective date (or 30 days before the effective date for changes that are material or unfavorable to Members), together with the reason for the amendment.
3. A Member who continues to use the Service after the effective date of an amendment is deemed to have agreed to the amended Terms. A Member who does not agree to the amendment may terminate the agreement.

Article 4 (Conclusion of the Agreement)

1. The agreement is formed when a user agrees to these Terms and the Privacy Policy, completes the sign-up process designated by the Company, and the Company accepts such application. The Company records and retains the date and time of consent and other sign-up steps.
2. Sign-up may be made by email and password or by Third-Party Authentication. Where Third-Party Authentication is used, certain information made available by the third-party provider is transferred to the Company; the specific items are described in the Company's Privacy Policy.
3. The Company may decline, or subsequently terminate, an application falling under any of the following:
   • Use of a name or information that is not the applicant's own or that of another person without authority;
   • The applicant is under 14 years of age;
   • The application clearly violates these Terms or applicable laws;
   • The application is likely to interfere with the Company's operations or other Members' use of the Service.
4. Where a Member registers on behalf of, or in the name of, a legal entity, the Member warrants that they represent the entity or hold the lawful authority necessary for the registration.

Article 5 (Management of Account)

1. Members are responsible for managing their account credentials and Third-Party Authentication credentials with due care, and must not transfer, lend, or share them with any third party.
2. Members must promptly notify the Company of any change in their registration information, or update such information through the Service.
3. If a Member suspects that their account has been compromised, lost, or leaked, the Member must immediately notify the Company and follow the Company's instructions. The Company is not liable for damages arising from any delay in such notification.

Article 6 (Provision and Modification of the Service)

1. The Company provides the Service to its Members within the scope of functionality determined by the Company. The Company may, within a reasonable scope, modify, add to, or discontinue any part of the Service for reasons including quality, security, legal compliance, and operational necessity. Where a change materially affects Members, the Company will provide prior notice; where urgency requires, notice may be given after the change.
2. The Service may be suspended in whole or in part due to system maintenance, faults, force majeure events, or service interruptions of telecommunication or power providers.

Article 7 (Fees and Payment)

1. The Company may offer free and paid plans. The pricing, units of usage (e.g., credits), applicability of value-added tax, and other commercial terms are as published in the Service.
2. Payments are processed through a payment gateway entrusted by the Company. The Company does not store full payment-card numbers on its own servers; it retains only the minimum information needed to identify the payment instrument (such as a masked card number and a billing key for recurring charges).
3. Members who use recurring billing or auto-charging are deemed to consent to fees being automatically charged on each billing date in accordance with the conditions set by the Company.
4. The validity period and conditions of free credits, promotional credits, or coupons are as separately published by the Company.

Article 8 (Termination and Refund)

1. A Member may terminate the agreement at any time through the relevant feature in the Service or through the Company's customer-support channel.
2. This paragraph applies to Members who qualify as consumers under the Act on the Consumer Protection in Electronic Commerce. Such Members may exercise the right of withdrawal of subscription within 7 days from the date of payment, in accordance with Article 17 of that Act. However, the right of withdrawal may be restricted in cases set out in Article 17 (2) of that Act and Article 21 of its Enforcement Decree (e.g., where consumption of digital content has begun, or where the value has been substantially reduced through use). For Members who qualify as business operators, refunds are governed by the Company's separately published refund policy. Usage-based items such as credits are refundable only within the scope separately announced by the Company. The specific grounds for refunds, refund amounts, request procedures, and processing deadlines are governed by the Company's separately published Refund Policy; in the event of any conflict between this paragraph and the Refund Policy, the Refund Policy prevails.
3. Where a Member materially breaches these Terms or applicable laws, the Company will set a cure period of at least 7 days and, if the breach is not cured within that period, may terminate the agreement or restrict use of the Service. Where the breach is severe or where urgency otherwise requires, the Company may terminate or restrict immediately.

Article 9 (Member Obligations and Responsible Use)

1. Members must not engage in any of the following:
   • Entering false information at sign-up or thereafter, or impersonating others;
   • Interfering with the Service's normal operation (excessive automated requests, reverse engineering, security circumvention, etc.);
   • Infringing third-party rights (intellectual property, reputation, privacy, etc.);
   • Transmitting content that promotes obscenity, discrimination, violence, crime, or otherwise violates public order and morals;
   • Spam, phishing, distribution of malicious code, or other acts that harm information-and-communications order;
   • Violating the Personal Information Protection Act ("PIPA"), the Act on the Promotion of Information and Communications Network Utilization and Information Protection ("Network Act"), the Act on the Consumer Protection in Electronic Commerce, or other applicable laws.
2. Lawful collection of contact and customer data
   • Members represent and warrant that any third-party information (such as contacts, business cards, or counterpart contact details) they register or upload to the Service has been obtained through lawful means and on a legal basis recognized by PIPA Article 15 (such as data-subject consent or scope reasonably implied by social custom).
   • When sending commercial advertising messages, Members must comply with the prior-consent, opt-out, and labeling requirements of Network Act Article 50 and related laws.
   • Where a data subject requests access, correction, deletion, or suspension of processing, Members are responsible for responding, and the Company will reasonably cooperate.
3. Roles of the parties: With respect to third-party information that Members register on the Service, the Member acts as the personal information controller under PIPA, and the Company acts as the processor entrusted with storage, processing, and analysis on the Member's behalf. The Company processes such information only within the scope of the Service that the Member has instructed it to perform.
4. Any administrative, civil, or criminal liability or damages caused to data subjects or third parties as a result of a breach of this Article are the sole responsibility of the relevant Member.

Article 10 (Company Obligations)

1. The Company will not engage in any act prohibited by applicable laws or these Terms, or contrary to public morals, and will use commercially reasonable efforts to provide the Service in a stable and continuous manner.
2. The Company protects Members' personal information in accordance with its separate Privacy Policy.
3. The Company will use commercially reasonable efforts to address opinions or complaints raised by Members where it considers them legitimate.

Article 11 (Rights in Content)

1. Unless otherwise agreed, Members retain rights in the Content they input or upload to the Service.
2. Members grant the Company a non-exclusive, royalty-free license to store, copy, analyze (including AI processing), display, and transmit Content to the extent necessary for the Company to provide and operate the Service. This license terminates when the Member deletes the Content or the agreement ends, except for temporary retention required for backups, legal compliance, or dispute resolution.
3. The Company may make private or remove Content that it deems to violate applicable laws or these Terms, without prior notice; the Company will use reasonable efforts to inform the Member after the fact, except in urgent cases.
4. The Company retains rights in access logs, usage statistics, and anonymized or aggregated data generated through the operation of the Service, and may use such data for service provision, quality improvement, and statistical analysis.

Article 12 (Intellectual Property)

All intellectual property rights in the Service and in materials created or provided by the Company through the Service belong to the Company or to the rightful holders. Members may not commercially exploit such materials, or allow third parties to do so, without the prior consent of the Company or the rightful holder.

Article 13 (Notice Regarding AI Features)

1. The Service may include AI features (e.g., draft generation, analysis, summarization, recommendations). The Company does not warrant the accuracy, completeness, suitability, or legal compliance of AI outputs.
2. Members are responsible for reviewing AI outputs before sending, publishing, or otherwise relying on them, and Members bear primary responsibility for the consequences of any use of AI outputs.
3. Rights in Content that a Member inputs into the Service are governed by Article 11. Outputs generated by AI features may be used by the Member on a non-exclusive basis to the extent permitted by applicable laws and by the policies of the external AI providers entrusted by the Company. The Company does not warrant that such outputs do not infringe third-party rights, and Members are responsible for conducting separate rights review where necessary.

Article 14 (Limitation of Liability)

1. The Company shall not be liable in any of the following cases:
   • Service interruptions caused by events outside the Company's control, such as force majeure, war, power outages, or service interruptions of telecommunication or power providers;
   • Damages attributable to the wilful misconduct or negligence of the Member;
   • The reliability or accuracy of information that a Member posts or transmits through the Service;
   • Disputes between Members or between a Member and a third party where the Service merely serves as an intermediary.
2. Within the limits permitted by mandatory provisions of applicable laws, the Company's aggregate liability to a Member is limited to the total amount of fees paid by that Member to the Company during the 12 months immediately preceding the event giving rise to the claim. The foregoing limitation does not apply where the Company is liable for willful misconduct or gross negligence, or where a special statute such as the Personal Information Protection Act prescribes a different scope of liability.
3. With respect to services or features provided free of charge, the Company does not bear any liability in addition to the cap in paragraph 2, except in cases of willful misconduct or gross negligence by the Company.

Article 15 (Dispute Resolution and Governing Law)

1. The Company and Members will use reasonable efforts to resolve any dispute amicably.
2. If a dispute cannot be resolved amicably, parties may seek mediation before the Personal Information Dispute Mediation Committee, the Electronic Commerce Dispute Mediation Committee, or other competent dispute mediation bodies.
3. Any litigation in connection with these Terms or the Service will be subject to the jurisdiction set forth in the Civil Procedure Act, and the parties agree that the Seoul Central District Court shall have jurisdiction by agreement.
4. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.

Article 16 (Company Information)

Supplementary Provision

These Terms take effect on May 13, 2026.

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